Here is a list of all the most frequently asked questions, click on the arrow on the left of each question to see the answer:

Main benefits of ‘tasklearn’

• What are the main benefits?

  1. You finally get training developed by a team who’ve run sites themselves and created training material specifically for Dealer, Manager & Staff training for many years
  2. The training is task-based, meaning it focuses on “how to do the job” and includes step-by-step instructions
  3. ‘tasklearn’ is accessible from any connected device and you can use it WHERE the work is actually being done
  4. And, it’s much cheaper and less disruptive because you don’t need to transport any employees to training, cover their shifts or pay up to a R1000 a day for training
  5. You get weekly progress reports so you can manage the performance of your employees and have a record they’ve been trained
  6. You also have access to ALL the training so you know exactly what they’ve learnt and they can’t claim they didn’t know
  7. More important, we’re developing more training modules all the time and you, your management team and ALL your employees will get access the moment they get published

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Now, check out the rest of the Frequently Asked Questions below:

The Basics of ‘tasklearn’

• What is ‘tasklearn’?

  ‘tasklearn’ is unique and exclusive e-learning, made specifically for Dealers, Managers and their employees, by a team who’ve owned and operated profitable and sustainable service stations

  ‘tasklearn’ = better performing employees = happier customers = higher volume and turnover

   

• Who created ‘tasklearn’ and why?

  ‘tasklearn’ was created by Ruan Schoeman, who owned and operated service stations for 15 years. He also provided mentoring, training and support to hundreds of Dealers in all networks since 2010 as MD of FUTURENT Consulting. He is now the MD of FUTURENT Technologies and ‘tasklearn’ is our first enabling technology built specifically and exclusively for the fuel industry.

  “I know the issues a Dealer is faced with daily and training has been a constant headache for Dealers. That’s why we created ‘tasklearn’, to finally give Dealers the ability to implement an ongoing training and refresh program that focuses on teaching employees ‘how to do their job'” – Ruan

   

• What are the highlight features of ‘tasklearn’?

  Tasks – each training module includes step-by-step instruction videos showing your employees exactly “how to” do the job, what to say, etc
  Characters – all the training modules are very visual and contain a few friendly characters
  Job titles – all the modules have been created for specific jobs e.g. Forecourt Attendants
  Colours – all the modules are colour-coded e.g. Cashier modules are yellow
  Progress Bar – each training module has a progress bar e.g. 40% completed
  Search – you can “Search my courses” or filter to only show the jobs you want
  Content – training modules include a variety of step-by-step videos, text, images and more
  Stop & Start – you can leave and come back later at any time, the system will remember where you stopped
  Assessment – each module has questions in between sections and at the end
  Feedback – you can share any question or suggestion you have at the end of each training module
  Login & Logout – each employee will have their own login so you can track individual progress
  Weekly Report – you get a detailed weekly progress report
  Access – you can access ALL the training modules from any device with Google Chrome or any iOs/Android device with the mobile app

   

Getting Started

• How do I register for the first time?

  Go to the ‘tasklearn’ registration page by clicking HERE and then click on SignUp in the top right of the page
  Fill in your details and click CREATE ACCOUNT

   

• How and where do I login after I’ve registered?

  Go to the ‘tasklearn’ registration page by clicking HERE and then click on Login in the top right of the page
  Enter your username and password and click on Login

   

• Which device should I use?

  We recommend using a desktop, laptop or tablet computer
  We DO NOT recommend using smartphones due to safety regulations on and around the forecourt

   

• Which browser should I use on a desktop/laptop?

  We recommend using Google Chrome (it’s just a bit faster)
  If you don’t have Google Chrome on your computer, you can download it by clicking HERE

   

• Is there an App for tablets/smartphones and how do I download it?

  Yes, there is definitely an app that’s designed to give you the best mobile experience
  The App is available for any iOs (Apple) or Android device (unfortunately not Microsoft tablets or smartphones)
  Go to the Apple App Store or Google Play Store for your smartphone/tablet and search for “TalentLMS”
  Click on “Download”

   

• How do I login on the app?

  Open the app on your device and enter the domain, your username and password and The default domain is: https://new-futurent.talentlms.com/

  Very Important – If you are a monthly subscriber you will login at a different domain which we will email to you directly. This is done so we can allocate unique, customized content for you exclusively

   

• How do I sync the app?

  If you pick up any issues with a module, make sure you “sync” the app to get the latest information by opening the module and clicking on SYNC or by pulling the screen down to sync

   

Completing a Training Module

• How do I start?

  First, login with your unique username and password
  Each employee will have their own unique username and password
  If you’ve logged in successfully you will see a list of all the training modules that you have access to
  We recommend that you complete the training module “‘tasklearn’ – Get Started” first to get an overview of how everything works
  You can search for a specific module or scroll down to see all the modules that are available
  All modules are color coded per job title e.g. Forecourt Attendant is green, Cashier is yellow
  Click on the training module you want to complete and you will see a summary of what’s included in the module
  The summary includes a brief description, a list of the content and the completion rules
  Click on “Start Course” or “Resume Course” to begin or click on “Home” to go back

   

• How do I work through the training material?

  Each training module will have more than one section and different questions
  Most training modules will have a THEORY, PRACTICAL and WORKPLACE EXPERIENCE section
  THEORY will provide you with some basic principles, concepts and definitions e.g. what is static electricity?
  PRACTICAL will have step-by-step instruction videos that explain exactly what needs to be done on the job, why it needs to be done and what happens if you don’t do it
  WORKPLACE EXPERIENCE includes tips, best practices and comments to help you implement what you’ve learnt

   

• Are there tests?

  Yes, each unit will have 1 or more questions that must be answered correctly
  At the end of each training module the questions will be repeated or there will be new questions based on the material you covered
  You must pass the tests to complete a training module
  
  

• How do I know I’ve completed a training module and passed the test?

  Once you’ve completed the final test you will get a message: “Congratulations! Course completed!”
  Click on “Go to course list” to go back to the list of training modules
  If you’ve complete a training module you will see that the progress bar for that module is now green and marked “Completed”
  On the mobile app there will be a green banner across the top left corner of the training module

   

• How do I complete more training modules?

  Click on “Home” to go to the course list and click on any module that has not been completed
  Click on “Start Course” to begin a new training module

   

• Can I stop in the middle of a training module?

  Yes, the system remembers where you stopped
  Even if you log out and log in again later and even if someone else logs in and out while you are away
  As long as you sync the device and use your unique username and password the system will remember your progress and everything you’ve done up to that time and date

   

• How will the Dealer know I’ve completed a training module?

  The Dealer will get a weekly progress report with a lot of detail on your progress including what you’ve completed, if you failed or passed, what your scores were, how long it took to complete the module and other information

   

Changing My Profile

• How do I change my password?

  Login and click on your name at the top, then select “My info”
  Change your password and click “Update user” at the bottom of the page

   

• How do I change my username?

  Login and click on your name at the top, then select “My info”
  Change your username and click “Update user” at the bottom of the page

   

• How do I change my contact details?

  Login and click on your name at the top, then select “My info”
  Change your contact details and click “Update user” at the bottom of the page

   

• How do I cancel/change my subscription?

  Email us with a written instruction to cancel or change your subscription at least 7 working days before the end of your current subscription month

  Note: Your subscription month will start on the date your debit order is processed and your account is charged, not the 1st of the month. Please note that all payments are in advance not in arrears

Comparing Costs

• What do I get each month?

  As a monthly subscriber you, your management team and ALL your employees get access to ALL the modules as well as any other content that has been allocated to you
  You get a detailed weekly progress report with statistics and data from each of the employees registered on the system for your site
  You get ALL new training modules that are developed and published on the platform (at no change to your monthly subscription amount)
  You can download the app or access ‘tasklearn’ through a browser on as many devices as you wish to use on site

   

• What is the monthly subscription fee?

  The standard monthly subscription is R1’495 including VAT per site for up to 35 employees
  If you are part of an Oil Company network that is registered on ‘tasklearn’, you will get a special subscription deal that is unique for each Oil Company network

   

• How many employees can I register?

  You can register as many employees as you wish, provided they are employed by you at your site and not employed at another site or in another company
  
  Note: there may be different subscription fees applicable depending on the number of registered employees

   

• How does the cost compare?

  The standard subscription fee for 35 employees works out to R1.40 per employee per day (I mean seriously, what can you get for R1.40 nowadays?)
  And, you don’t pay for development of material, transport costs to training venues or wages to cover the shifts of employees who are away on training

   

Payment

• How do I pay?

  All payments must be made in advance via debit order
  NO payments can be made in cash, cheque or EFT

   

• Where can I download the debit order form?

  The debit order form can be downloaded HERE

   

• How do I complete the debit order form?

  Fill in the bank account holder and bank account information
  The form has been partially completed for you and continues indefinitely on a month-to-month basis until you cancel your subscription
  There is an annual escalation on the anniversary of your subscription (i.e. after 12 months)
  Also complete the date that you wish the debit order to be processed/run and the amount of the subscription
  
  

• Where do I send the completed form?

  Sign, scan it and email the completed form to us at rschoeman@future-ent.com or anje@future-ent.com
  Or fax it to 086 432 4905

   

• How do I cancel my debit order? 

  Email us with a written instruction to cancel or change your subscription at least 7 working days before the end of your current subscription month

  Note: your subscription month will start on the date your debit order is processed, not the 1st of the month

   

• How do I know when the monthly subscription increases?

  The monthly subscription will increase as indicated on the debit order form on the anniversary date of your subscription i.e. after 12 months
  
  

• Where do I find the Terms of Service?

   You can view the Terms of Service by clicking HERE

   

Devices & Data

• Devices are not provided, so where can I get a device?

  All the major cellular companies have regular device deals on both prepaid and contract plans
  You can also use any existing desktop, laptop or tablet that can access a browser
  
  Note: if you wish to use the app you must have an iOs (Apple) or Android device. Microsoft tablets and smartphones are NOT supported

   

• How do I get data?

  All the major cellular companies have regular data deals on both prepaid and contract plans

  Note: they have data plans that also exclude voice, SMS and other services if you don’t need them i.e. data only

  You can also use any existing WIFI, Fibre or ADSL internet access

   

• How do I manage my device?

  We recommend that you setup a clear policy and procedure for the issuing, management and use of your device on site

   

• How do I protect my device?

  Make sure that your employees are properly trained on how to use the device and keep it safe from theft, damage, water spills, etc
  Make sure that employees don’t share their usernames and passwords and if this happens that passwords are changed immediately
  Ensure that your device is covered by your insurance and that you keep the main details available on site should you have to reset the device and/or sign in to your cellular network

   

Registered Employees

• How do I see which employees are registered?

  You will receive a weekly progress report listing all the employees registered for your service station and their detailed progress to date
  The report is in Excel format and there is a tab named “Users” listing all registered employees

   

• When do I get a progress report?

  The progress report is automatically generated and sent out every week
  
  If you are not receiving a report please notify us immediately by sending a WhatsApp or SMS to 082 782 5087 with your name, surname, site name and email address and the issue you have with the report

   

• How do I read the progress report?

  The weekly progress report is in Excel format and there are several tabs at the bottom with information:
  Overview – this tab includes a listing of each employee and each of the training modules assigned to him/her. It also lists when the employee was enrolled in the training module, the status, completion date and time taken to complete the training module
  Courses – this tab includes a listing of all the courses available for your service station, the number of learners assigned to each course and the number of completed learners to date
  Users – this tab includes a listing of each employee’s first name, last name, email, user type, last login, assigned courses, completed courses and cell number. It also lists their ID number, the site name, their job title and the oil company
  Timeline – this tab lists the system journal entries to provide an audit trail

   

• How can I add an employee and where do I find the unique GroupKey?

  To add an employee, do the following on your desktop/laptop (not tablet or smartphone):
  1. On your desktop/laptop (NOT tablet or smartphone), go to your login page with Google Chrome browser and click on “SignUp”
  2. Complete the employee’s details (note: fields marked in bold are required)
  3. Click on “Create Account”
  4. You’ll be logged in to that employee’s profile
  5. On the right you will see an option to “Join Group”, click on it
  6. Enter the group key for your service station and click on “Join group”
  7. The employee will be registered to your service station and you will see their progress on the weekly progress report the next time it is sent out

  Note: you can find the unique group key for your service station by checking the email we sent to you with the usernames and passwords of your employees when you registered right at the beginning

   

• How can I delete an employee?

  Send the site name, your name and the employee’s first name, last name and ID number to rschoeman@future-ent.com or anje@future-ent.com

  FUTURENT will move the employee to an inactive group and you will no longer see their progress on the weekly progress report
  We will delete the employee, including all data, progress and statistics within 30 days
  If you wish to keep record of their progress, please use one of the previous progress reports you received

  Note: it remains your responsibility to ensure that you provide us with the correct employee information, errors based on your information cannot be reversed. If you realise you’ve made a mistake you must notify us immediately, however we do not guarantee that employee information could be recovered

  Note: For security reasons you are unable to delete an employee at this stage because all progress will be lost for that employee including all statistics and usage data

   

• What happens with a deleted employee’s progress data?

  All employee information, progress data, statistics, etc will be deleted permanently from the system and can not be recovered

   

• Why is an employee’s progress reset automatically on some courses?

  One of the major benefits of ‘tasklearn’ is that you can implement an ongoing training and refresh program
  The system automatically expires and re-assigns a training module to an employee, usually 1 year after they completed the training module
  Some training modules may have different expiry periods depending on the content of the module and any legal compliance requirements

   

• How do I reset an employee’s progress?

  Note: As noted above, employee progress resets automatically on some courses, usually after 1 year

  But, there are several reasons why you may want to reset an employee’s progress earlier or at a different time:
  1. An employee has completed their probation period and training, but because he/she is a new employee you want them to completed all training again
  2. The employee has failed a mystery motorist / shopper evaluation
  3. The employee has made a mistake or is not performing to standard
  4. You decide, for whatever other reason, an employee must be retrained

  To reset a specific employee’s progress, send the site name, your name and the employee’s first name, last name and ID number to rschoeman@future-ent.com or anje@future-ent.com

  Also include the training module(s) that you want to reset for that specific employee

  Very Important: We will reset the employee’s progress and you will lose all previous progress for that specific training module(s) and that specific employee. If you wish to keep record of their previous progress, please use one of the previous progress reports you received

   

Training On Site

• How do I start training on site?

  Here are some steps you can consider:
  1. Make your employees aware that you are implementing ‘tasklearn’, a task-based, service station specific e-learning
  2. Make sure they understand that this is mandatory training and that you will receive a weekly progress report
  3. Provide each employee with their unique username and password and instruct them to keep it safe and not to share it with anyone else
  4. Show each employee how to login to the training and how to complete the first training module
  5. Remind each employee to sign out when he/she is done or before another employee starts training
  6. Remind them that they can stop at any time, even in the middle of a training module, and that serving customers is always first priority
  7. Inform them how many modules you want them to complete each shift (we recommend no more than 5 per employee per shift)
  8. Make sure that the Supervisor / Manager / Training Champion knows what their responsibilities are and how they should report any feedback to you

   

• How do I instruct my employees?

  The best way to instruct employees on using ‘tasklearn’ is to type up a list of basic rules according to how you want them to train, to laminate the list and put it up in employee area e.g. attendant’s kiosk

  Another best practice, is to identify and appoint a Training ChampionYou can view some tips on how to do this by clicking HERE

   

• How do I monitor training on site?

  The weekly progress report can be used to monitor if training was completed, which employees completed training and whether they passed or failed a specific module

  If you’ve appointed a Training Champion you can also have them keep a schedule of training planned and training completed and have employees sign the training register

   

‘tasklearn’ Community

• How do I share my feedback / criticism / praise?

  We are dependent on your feedback about ‘tasklearn’, what works, what doesn’t work and how we can help you to get better results on site

  ANY feedback, positive or negative, can be sent directly to our Managing Director, Ruan Schoeman at 082 782 5087 or rschoeman@future-ent.com

   

• How do I request a specific training module?

  We’re always developing new training modules and get frequent requests from Dealers about specific issues on site and a training module to cover it

  You can send your requests to rschoeman@future-ent.com or anje@future-ent.com

   

• How do I request changes to a training module?

  There are a lot of details in each training module and some of them may differ to what you have on site
  You will know that sites use different equipment, procedures and steps
  If you pick up anything that doesn’t reflect how you do things on site, please let us know in as much detail as you can
  We will try our best to make sure that it’s as close to what happens on site as possible
  You can send your requests to rschoeman@future-ent.com or anje@future-ent.com

   

• How do I submit a story / example / best practice from my own site?

  You can send any contributions to rschoeman@future-ent.com or anje@future-ent.com

   

• How do I share a video / photo / document?

  You can share any video, photo or document by sending it to rschoeman@future-ent.com, 082 782 5087 or anje@future-ent.com
  
  

If your question is not listed above, please contact us